Live Streaming Guide

This is a guide for our live streaming viewers. These instructions or steps will guide you to the general troubleshooting if something happens wrong before or during the live stream. If your problem is beyond the scope of this guide, feel free to chat or contact us through the live chat box on the bottom right of this page. You need to register first to chat with our support team.

General Troubleshooting

1. If live streaming won’t work, refresh your page by pressing F5 or to your browser’s preferences.
2. Try using a different browser such as Google Chrome or Microsoft Edge.
3. Try rebooting your computer, or clearing the browser cache.
4. If you are still having issues visit our Contact Us page and send us an email, we will get back with you to help you with this issue.
5. You can also use the chat option by clicking the chat button located at the bottom right of your screen. It looks like this: